Privacy Policy
Introduction
Grandeur Realty Group LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grandeurrealtygroup.com, use our services, or communicate with us via phone, text message (SMS), or email.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Join our VIP Buyers List
- Submit an offer on a property
- Contact us via phone, email, or contact forms
- Opt-in to receive SMS/text messages
- Register for our services or newsletters
- Participate in our Facebook community
This information may include:
- Full name (first and last name)
- Email address
- Phone number (mobile or landline)
- Investment preferences and criteria
- Property search preferences
- Financial information (e.g., budget range, proof of funds)
- Communication preferences
SMS/Text Messaging Privacy
How You Opt-In to Receive Text Messages
You may opt-in to receive text messages from Grandeur Realty Group LLC through the following methods:
- Texting us first: When you initiate a text conversation with us at +14102268123
- Submitting an inquiry: When you provide your phone number on our website forms (VIP Buyers List, contact forms, offer submissions) and check the box to opt-in to SMS updates
- Established business relationship: When you are an existing client who has provided your mobile number for property-related communications
- Verbal consent: When you verbally agree to receive text messages during a phone conversation with our team
SMS Consent
By opting in, you expressly consent to receive manual or automated text messages (SMS/MMS) from Grandeur Realty Group LLC at the phone number you provided. These messages may include:
- Responses to your property inquiries and questions
- Follow-up messages regarding properties you've viewed or expressed interest in
- Transaction updates and appointment reminders
- Property alerts for listings matching your specified criteria
- Real estate market updates relevant to your investment goals
- Exclusive off-market opportunities for qualified investors
Message Frequency
Message frequency is low volume and conversational in nature. Depending on market activity and your engagement with our services, you may receive occasional messages (typically 1-5 messages per week, often fewer). We maintain a personalized, relationship-based approach and do not engage in mass texting campaigns.
Message and Data Rates
Message and data rates may apply based on your mobile carrier's plan. Standard messaging charges from your carrier will apply to each message sent and received. Grandeur Realty Group LLC is not responsible for any charges incurred from your mobile carrier. Please consult your mobile service provider for details about your messaging plan.
How to Opt-Out of SMS Messages
You can opt-out of receiving text messages at any time, free of charge, by:
- Replying "STOP" to any message you receive from us
- Replying "UNSUBSCRIBE", "END", "CANCEL", or "QUIT" to any of our messages
- Calling us at +14102268123
- Emailing us at [email protected]
After you opt-out, you will receive one final confirmation message acknowledging your request. You will not receive any further text messages from us unless you choose to opt-in again.
Help and Support
For help or support with text messages, you can:
- Reply "HELP" to any message from us for assistance
- Call us at +14102268123
- Email us at [email protected]
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To match you with suitable investment properties
- To send you property alerts and notifications via SMS, email, or phone
- To communicate with you about your inquiries and offers
- To process your VIP Buyers List registration
- To personalize your experience and provide relevant content
- To analyze and improve our services and website performance
- To comply with legal obligations and protect our rights
- To send you marketing communications (with your consent)
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., SMS platform providers, email services, analytics providers).
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent for specific purposes.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt-out of marketing communications (email and SMS)
- Withdraw your consent at any time
To exercise these rights, please contact us at [email protected] or call +14102268123.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites (such as Google Maps, Facebook). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Grandeur Realty Group LLC
CEO: Hannahley Yu
Email: [email protected]
Phone: +14102268123
Serving: Baltimore, Maryland & Surrounding Areas